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FitSD — Implementation Guide

FitSDTier 2–5 (cross-cutting)draft

TL;DR — The missing “how do we stand this up here?” layer. FitSD — Adoption & Positioning is the why and who; the Quickstart runs one project through the front door; this is how you turn that into the way your team takes on work — the standing management system. Non-normative: it adds no requirement. It walks the Tier 1 requirements and shows what “adopted” looks like in practice.

Use the Quickstart first: run one real piece of work through the gates and see whether FitSD helps. Come here when it did, and you want to make it the default (the “Adopt” rung of Adoption & Positioning §8). Record the seven decisions below on one page — call it the adoption record — and put it under your own document control (FSD-GV-3): it’s the page an auditor, or a new joiner, reads first. Standing FitSD up is a half-day of decisions, not a project. You are choosing where each requirement is met, not building new machinery; most of it points at processes you already run.

Seven steps, about half a day total. Each one is a decision you record, not machinery you build, and each names the requirement it satisfies so you can show conformance later. Work down the list once.

Write down which services are under management: what’s in, what’s out. A line, not a document. This is the boundary everything else sits inside.

2. Name the owners and the Approver — FSD-GV-2, FSD-GV-6, FSD-SD-6

Section titled “2. Name the owners and the Approver — FSD-GV-2, FSD-GV-6, FSD-SD-6”

Every service gets one accountable owner (roles may be shared; accountability isn’t). Name who signs off gates and acceptance: the Approver — and write down your escalation line: the spend, data-classification or impact level above which approval moves up (e.g. “the manager by default; the CTO above £10k/yr, for a new data classification, or for company-wide impact”). Name the alternate approver for work the default Approver builds (the “one line uncrossed” below). On a small team these collapse onto a couple of people; see Roles on a small team below.

Take the blank templates from capabilities/solution-development/: Idea Brief (FSD-FRM-00), Gate 1 (FSD-FRM-01), Gate 2 (FSD-FRM-02), and the Service Acceptance Record (FSD-FRM-03). Put copies where your team works. Set your net-new effort line at the same time — the estimated-effort threshold above which work counts as net-new and comes through the gates (FSD-PRO §1; about 10 person-days is a sensible default) — and, if approval routes on cost (step 2), anchor the Gate 1 T-shirt sizes to rough local ranges so a size can’t dodge the routing. From now on, net-new work comes through this door.

This is the step teams skip and regret. The Service Acceptance Criteria are fixed categories but your thresholds: your availability target, your backup-test cadence, your continuity rule, what you count as a reportable incident. Open FitSD — Service Acceptance Criteria, fill the baseline template with your own values, and have the accountable owner ratify it — where the team sits inside a larger organisation, ratification sits above the person who wrote the baseline, so “ratified” adds something over “written”. Now every solution inherits one known bar instead of rediscovering it at go-live.

5. Point Change, Incident and Security at what you already run — the implementation profile

Section titled “5. Point Change, Incident and Security at what you already run — the implementation profile”

FitSD ships a full process only for Solution Development. For Change & Release (FSD-CH), Run & Restore (FSD-RR), Secure & Assure (FSD-SA) and, where it applies, Supplier & Supply Chain (FSD-SC) it states the requirement and expects you to meet it with the policy you already have. Record which of your policies/tools meets each: that mapping is your implementation profile (below).

Make sure the information stores exist in whatever tool you use (wiki, work-tracker, spreadsheet): the demand / pipeline register, the service register, and the risk register at minimum, plus the supplier register if FSD-SC applies to you. See FitSD — Information Stores for the full set. You don’t need new tools, just named homes with owners.

Pick when you’ll review the system (and re-ratify the SAC baseline): annually, or on material change. Tie it to a review you already hold rather than inventing a ritual. Give the review an agenda it can’t skip: walk the registers for accuracy, then per live service the open conditions, overdue evidence (re-tests, re-walk-throughs) and end-of-life candidates. Hold the review to its date — a review that quietly doesn’t happen is the failure mode this step exists to prevent, so a missed one escalates rather than slides.

This is FitSD’s answer to “are we actually conforming?”: a plain mapping of each requirement to the local thing that satisfies it. It is the implementation profile the Charter already names (Charter §8, Vocabulary), not a Statement of Applicability. FitSD deliberately doesn’t carry the certification apparatus (see Standards Alignment). Keep it light; a populated example will follow the published worked example.

CapabilityRequirementsSatisfied by (your local doc / tool / policy)Owner
GovernFSD-GV-1…9e.g. your scope statement, doc register, this guide, the ratified SAC baseline, your service statements
Solution DevelopmentFSD-SD-1…7FitSD’s own process + the four forms (adopted as-is or adapted)
Change & ReleaseFSD-CH-1…4your existing change/CAB process or ITIL / FitSM PR12
Run & RestoreFSD-RR-1…7your incident-management policy; monitoring; patch process
Secure & AssureFSD-SA-1…6your infosec/risk practices; access reviews; backup scheme; key/secret management
Supplier & Supply Chain (if applicable)FSD-SC-1…4your procurement / supplier practice; the supplier register

Go per-requirement (one row each) only if you want finer evidence — for most teams per-capability is enough to show the requirement is met and by what.

FitSD names functions, not headcount (Charter §6). On a small team they collapse: one person is often Management System Owner and Service Owner and Approver across different services, with Operators and Consulted SMEs as needed. That’s fine — that’s the point of “one person, many hats.”

Keep one line uncrossed: whoever built a thing shouldn’t be its sole acceptance approver. It’s the lightest segregation-of-duties that keeps NIS2/ISO honest: a second pair of eyes on “is this really done?” (The full role model, and reconciling the Solution Owner who drives the gates with the Service Owner who owns it live, is a planned Tier 3 document; see the Roadmap.)

On a team of one there is no second pair of eyes, and pretending otherwise helps nobody. The control that remains is the record itself: walk the acceptance criteria honestly, attach the evidence, date it, sign it — writing “not met” where it isn’t met is what stands in for the reviewer. Borrow an outside pair of eyes where you can (a peer in another team, a trusted colleague); where you can’t, the honest record is the bar.

Do first: step 1 above — write the one line naming what’s in and out of scope. The other six steps follow in an afternoon.

Later:

  • Mature. The maturity self-check (Tier 5, planned) will score you 0–5 per capability and show the next notch. Until then, Charter §7 has the scale.
  • The worked example. A real project run end to end (the honest source of SAC sample values and a filled implementation profile) is high on the Roadmap. This guide’s blank templates get their worked counterparts when it lands.
  • FitSD — Adoption & Positioning: the why and who (read alongside this)
  • FitSD — Quickstart: run one project first
  • FitSD — Service Acceptance Criteria: set and ratify your SAC baseline (step 4)
  • FitSD — Requirements: the testable spine this walks
  • FitSD — Information Stores: the registers step 6 stands up