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Service management a small team can actually keep up.

Just enough process to take on the right work and ship it so it lasts — one front door for new work, and a “done” that means operable, not merely running.

Current standard: v0.2.0 · released 2026-06-24.

Small teams can’t run ITIL — it assumes a department and a budget for process nobody has. But they still have to decide what’s worth building, design it so it can actually be run, and avoid the 2 a.m. page for something nobody wrote down. FitSD is the smallest amount of that discipline a handful of people can keep up.

One front door

New work enters through a single intake and two light decision gates — Gate 1 (is this worth doing?) and Gate 2 (is it ready to build?). Effort is earned at a gate; nothing is built on a whim.

Readiness is the finish line

Nothing reaches live service until it is evidenced as ready — documented, recoverable (with a tested restore), secure, monitored and supportable. “Done” means operable, not just switched on.

FitSD pays off differently depending on where you sit — pick your side.

Governance & leadership

Fund the right work — and prove it’s run well — without a PMO.

  • Decisions on a page, not in a corridor. Proposals arrive in your language — driver, cost of doing nothing, options, effort — with a clear yes/no.
  • An audit trail without an audit team. Acceptance records, a risk register and change records — the evidence customers and regulators ask for, produced as you work.
  • Risk controlled at the front door. Nothing’s built on a whim; new tools and suppliers arrive through due diligence.
  • A real on-ramp to ISO 27001 & NIS2. Lightweight now; the discipline maps onto the heavy standards when you need them.
  • “Done” means operable. Fewer 2 a.m. incidents and unsupportable services — lower operational risk and run-cost.

Executive summary · How it maps to ISO 27001 / NIS2

Engineers & implementers

Get heard, ship it once, and never carry it alone.

  • Get your idea funded. The Idea Brief and Gate 1 frame your case in leadership’s language — good ideas stop dying for want of a pitch.
  • Just enough process. Two light gates and a done-check — not ITIL. The smallest discipline a handful of people can keep up.
  • Keep your own stack and workflow. FitSD says what good looks like; you keep the how — it hands the build back to the way you already ship.
  • Design operability in, up front. Gate 2 makes you say how you’ll back it up, monitor and support it — you find the gap now, not in six months.
  • “Done” means you’re not on the hook at 2 a.m. Documented, recoverable (tested restore), monitored and supportable before go-live.

Quickstart · Fill in the forms

FitSD owns only a thin set of testable requirements. It ships a full, ready-to-use process for one capability — Solution Development, the front door — and for the other four it states the requirement and points at the standard or process a team already runs. That single choice is how it can require change, incident and security discipline without rebuilding those disciplines.


It’s a personal project, deliberately not tied to any one organisation, and released under Creative Commons Attribution 4.0 (CC BY 4.0) so any team can adopt and adapt it.